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Store Policy

Bookings:​

  1. All appointments will be required to sign a Service Agreement Form available through your booking online.​

  2. All services are bookable online and over the phone, including a la carte services such as nail trims. If you need to cancel for any reason or reschedule you must call the store. ​

  3. All appointment bookings will need to be confirmed 24 hours before the scheduled appointment date. If your appointment is not confirmed within the 24-hour mark, the booking will be cancelled. Please confirm via text or call with the reception team.​

  4. During drop off you must arrive on time-- any appointment later than 15 minutes will be subject to a late fee with a minimum of $30. It is at your groomers' discretion if they can still accept your appointment past the 15-minute mark. ​

  5. During pick-up times we cannot hold your cat; you must show up at the time given to you. If you are later than 1 hour from the time we called you to pick up your cat we will charge you a minimum of $30 boarding fee every 30 minutes. Keeping your cats with us longer than necessary causes them stress and can create a negative association with the salon.

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Store Rules:​​​

  1. Cats must come into the store in a carrier.

  2. Multiple cats MUST come in separate carriers. 

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Payments: 

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Debit & Credit Only.

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Cancellations: 

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Cancellation and rescheduling of an appointment by the client require 24-hour notice to waive the full appointment fee. 

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It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the store to cancel or reschedule. 

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Last-minute cancellations of less than 24 hours are subject to a full-service fee.

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We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations. 

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In the event of a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48-hour period. We understand that life can bring emergency situations/unforeseen circumstances and will do our best to work with you, but not if it proves to be a consistent problem. 

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Zero Tolerance To Harassment and Abusive Behavior

 

Aggressive behaviour and any form of verbal or physical abuse to our staff will not be tolerated.

 

We are a family-run small business and we strive to provide the best service to our clients whom we also consider family. Like any family, respect and communication are a must and we have the right to refuse and terminate the relationship if aggressive behavior is evident.

 

We encourage our clients to give us feedback and maintain a line of open communication on how we can serve you better. 

Meow

Get in contact with Kitty Korner

kittykorner@jujugrooms.com

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416-947-8494

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494 Eastern Ave, Toronto, ON

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By Appointment Only

Juju Grooms

416-792-1684

jujugroomsto@gmail.com

1684 Queen Street West

@jujugrooms

Shop Juju

416-362-2801

shopjujuservice@gmail.com

801 Dundas Street West

@_shopjuju_

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© 2024 by Kitty Korner x Juju Grooms. All rights reserved.

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