Store Policy
Bookings:​
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All appointments will be required to sign a Service Agreement Form available through your booking online.​
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All services are bookable online and over the phone, including a la carte services such as nail trims. If you need to cancel for any reason or reschedule you must call the store. ​
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All appointment bookings will need to be confirmed 24 hours before the scheduled appointment date. If your appointment is not confirmed within the 24-hour mark, the booking will be cancelled. Please confirm via text or call with the reception team.​
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During drop off you must arrive on time-- any appointment later than 15 minutes will be subject to a late fee with a minimum of $30. It is at your groomers' discretion if they can still accept your appointment past the 15-minute mark. ​
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During pick-up times we cannot hold your cat; you must show up at the time given to you. If you are later than 1 hour from the time we called you to pick up your cat we will charge you a minimum of $30 boarding fee every 30 minutes. Keeping your cats with us longer than necessary causes them stress and can create a negative association with the salon.
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Store Rules:​​​
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Cats must come into the store in a carrier.
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Multiple cats MUST come in separate carriers.
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Payments:
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Debit & Credit Only.
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Cancellations:
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Cancellation and rescheduling of an appointment by the client require 24-hour notice to waive the full appointment fee.
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It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the store to cancel or reschedule.
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Last-minute cancellations of less than 24 hours are subject to a full-service fee.
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We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
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In the event of a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48-hour period. We understand that life can bring emergency situations/unforeseen circumstances and will do our best to work with you, but not if it proves to be a consistent problem.
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Zero Tolerance To Harassment and Abusive Behavior
Aggressive behaviour and any form of verbal or physical abuse to our staff will not be tolerated.
We are a family-run small business and we strive to provide the best service to our clients whom we also consider family. Like any family, respect and communication are a must and we have the right to refuse and terminate the relationship if aggressive behavior is evident.
We encourage our clients to give us feedback and maintain a line of open communication on how we can serve you better.